1. Overview of “Lauvas Tēja” Terms and Conditions
1.1 Upon confirmation by the Buyer (by reading the Terms and Conditions and by ticking the “I have read and agree to the Terms of Use”), these website “Lauvas Tēja” Terms and Conditions (hereinafter referred to as the “Terms”) become a legally binding document specifying Buyer’s and Seller’s Rights and Obligations, Terms and Conditions for purchase and payment of Goods, delivery and return of Goods, liability of the Parties, and Other Terms related to purchase and sale of Goods in the “Lauvas tēja” Ltd.
1.2 Seller reserves the right to modify or amend these Terms at any time. Registered Buyers are not specifically informed of such corrections or adjustments to the Terms, and it is the responsibility of the Buyer to check from time to time for changes to these Terms. Any revisions to the Terms apply to orders placed after the revisions to these Terms.
1.3 The right to purchase goods in our online store is granted to legally capable natural people; people aged between fourteen and eighteen, with the consent of their parents or guardians unless they use personal income, and juridical people.
2. Validity of purchase and sale agreement
2.1 The contract between the Buyer and the Seller shall be deemed signed from the moment the Buyer has selected the goods, placed them in the shopping cart and clicked on the “Confirm Order” link.
2.2 Ltd “Lauvas tēja” is not responsible for notifying the Buyer additionally in order to obtain his / her consent to enter into this Agreement. Ltd “Lauvas tēja” will be deemed to approve the order from the moment it is placed.
2.3 Every Purchase and Sale Agreement concluded between the Buyer and the Seller is registered and stored in the database of Ltd “Lauvas tēja”.
3. Buyer rights
3.1 The Buyer has the right to purchase the goods in the online store Ltd “Lauvas tēja” according to the procedure specified in these Terms and Conditions and in the online store.
3.2 The Buyer has the right to withdraw from the contract of purchase and sale of goods with the online shop “Lauvas tēja” by informing the Seller in writing (by e-mail indicating the order number) or returning the part of goods purchased under the contract within the term specified therein.
3.3 The buyer cannot use the right of withdrawal to return the item in the following cases:
3.3.1 if an audio or video recording or a computer program has been purchased and its packaging has been opened;
3.3.2 newspapers, periodicals, books and magazines have been purchased;
3.3.3 if the returned goods are customized for the Buyer’s personal needs or in accordance with the Buyer’s instructions;
3.3.4 in the case of supplies of groceries, beverages and other consumer goods;
3.3.5 if the purchased items are irreplaceable, or the goods are by their nature irreversible, perishable and rapidly consumable;
3.3.6 in other cases, where the Purchase and Sale Agreement cannot be canceled in accordance with the laws of the Republic of Latvia.
3.4 The Buyer may only exercise his statutory right of return if the item and its packaging are undamaged, unadjusted and unused. Buyer rights referred to in Clause 3.3. will be implemented in accordance with the Government of Latvia Regulation No. 207 “Regulations on Distance Contracts”.
4. Obligations of the Buyer
4.1 The buyer accepts the goods in accordance with the procedure set forth herein and pays the sum agreed for them.
4.2 In the event of a change in the details specified in the Buyer Registration Form, the Buyer shall immediately update them.
4.3 Buyer will not disclose his registration details to third parties. In the event that the Buyer loses his registration details, he / she will inform the Seller via the “Contact” button indicating the method of communication without delay.
4.4 When using the internet shop “Lauvas tēja” Ltd., the Buyer shall be bound by these Terms and Conditions and act in accordance with the laws of the Republic of Latvia.
4.5 In the event that the Buyer refuses to accept the delivered goods without good reason, he / she must pay for the delivery of the goods.
5. Seller Rights
5.1 In the event that the Buyer attempts to disrupt the stability of the online store or endangers the security or violates its obligations, the Seller shall have the right to immediately or without notice, restrict or terminate the Buyer’s use of the Web Store or, exceptionally, cancel the registration of the Buyer.
5.2 In the event of material circumstances, the Seller has the right to suspend or terminate the Internet Store without notice to the Buyer.
5.3 The Seller shall have the right to cancel the Buyer’s order without prior notice in case the Buyer fails to pay for the goods within 2 (two) business days when the chosen payment method is not in cash.
5.4 If the Buyer chooses to pay in cash at the time of delivery of the Goods, the Seller shall contact the Buyer by the specified telephone number or in cases where the information specified in the order is unclear. In this case, the delivery term for the goods will start from the date of communication with the Buyer. The Seller has the right to cancel the order without prior notice if the Seller fails to contact the Buyer within 2 (two) business days.
5.5 In all cases, Ltd. “Lauvas tēja” has the right not to enter into a Purchase and Sales Agreement with a specific Buyer who has placed an order, including but not limited to cases where the Buyer in the last 9 month has renounced the Purchase and Sale Agreement and has returned 2 the Goods or more times.
5.6 Ltd. “Lauvas tēja” shall have the right to enter into a Purchase and Sale Agreement in the event that the item is not in stock and if the contract is concluded by a person who does not have such right under these Terms.
6. Obligations of the seller
6.1 The Seller is obliged to provide the Buyer with the opportunity to use the services offered by the online shop Lauvas tēja in accordance with these Terms and Conditions stated in the online shop.
6.2 The Seller shall deliver the goods to the address specified by the Buyer and in accordance with these Terms.
6.3 In the event that the Seller is unable, for material reasons, to deliver the goods ordered by the Buyer, the Seller shall offer analogous or as similar items as possible. If the Buyer refuses to accept analogous or similar goods, in case of prepayment the Seller shall refund the amount paid by the Buyer within 3 (three) business days.
6.4 The Seller respects the Buyer’s right to privacy with respect to the personal data provided in the online store registration form, except as provided by the laws of the Republic of Latvia.
7. Prices, payment terms and conditions
7.1 Prices for the online store and the completed order are in Euro with VAT. Ltd. “Lauvas tēja” reserves the right to make price adjustments in the event of changes in taxes or the Euro (EUR) exchange rate, as well as in cases where the manufacturer/supplier has made price adjustments.
7.2 The Buyer pays in one of the following ways:
7.2.1 Bank transfer – advance payment when the Buyer prints the order and goes to the nearest bank or uses the Internet banking system to make a payment to one of the bank accounts of Ltd. “Lauvas tēja”.
7.2.2 In cash at the time of delivery of goods – the Buyer pays for goods at the moment of delivery (acceptance – transfer) of goods.
7.3 By paying 7.2.1. above, the Buyer shall make the payment promptly. In the cases indicated, the goods will be ready for delivery and the delivery period will begin after the payment is credited to the account.
8. Delivery of Goods
8.1 The Goods shall be delivered by the Seller or its authorized representative.
8.2 The Seller shall deliver the goods to the Buyer in accordance with the terms and conditions specified in the product descriptions. These terms do not apply if the required items are not available in Seller’s stock and the Buyer is notified of the lack of Goods. In addition, in exceptional cases of force majeure, the Buyer agrees to the delay in delivery.
8.3 When ordering goods, the Buyer is obliged to provide the exact delivery address.
8.4 The buyer personally accepts the goods. In the event that the Buyer cannot personally accept the goods and the goods are delivered to another person to the address specified and all other information provided by the Buyer is respected, the Buyer shall not accept any claim for delivery of the goods to the wrong subject.
8.5 At the time of delivery, the Buyer shall verify the contents of the packet with the Seller or its authorized representative. As soon as the Buyer signs the invoice (invoice) or another document of acceptance and delivery of the parcel, the parcel shall be deemed to have been delivered in the proper condition.
8.6 The delivery charge for the goods and the details of the delivery of the goods are available in the Online Store under the Delivery Terms.
8.7 In the event the Buyer waives the Purchase and Sale Agreement in accordance with these Terms, he/she shall be liable for all direct costs incurred in returning the item to the Seller. The number of such expenses shall be deducted from the amount of the refund to the Buyer.
8.8 In case the ordered goods cannot be delivered in one package, SIA “Lauvas tēja” reserves the right to deliver them in more than one package.
8.9 In all cases, the Seller shall be released from liability for breach of delivery terms if the Goods are not delivered to the Buyer or will be delayed due to circumstances beyond the Buyer’s or Seller’s control.
9. Guarantee of goods quality and expiry date
9.1 The Seller shall not be liable for any discrepancy in the color, shape or other parameters of the goods contained in the Online Store due to the particular color, shape or size of the monitor used by the Buyer.
9.2 The Seller sells the goods to the Buyer in such a way that they can use the goods before their expiry date.
10. Return and exchange of goods
10.1 Returns and exchanges of goods are carried out following the “Consumer Rights Protection Act”
10.2 The Buyer may exercise his right of return and exchange of the goods within 14 (fourteen) days of receipt of the goods after the Seller has been informed 3.2. of this Regulation.
10.3 The product must be returned in its original and clean packaging. The Buyer must not damage the item and its original sales appearance (intact labels and protective film, etc.) (this item will not apply to goods returned due to quality issues), provide a proof of purchase and warranty receipt, if any, from the Seller ).
10.4 The Buyer may return the goods at 25-79 Dzelzavas Street, Riga, LV-1084, on working days, from 9 am to 4 pm or send them by courier. If the goods are returned using 3.2. , the Buyer pays for their return. If the wrong item and/or poor quality product is returned, the Seller will accept such goods and replace them with analogous correct products. If the Seller does not have analogous exchange items, it will reimburse the Buyer for the returned goods.
10.5 The Seller shall have the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods specified in this Clause.
11. Responsibility
11.1 The buyer is solely responsible for the accuracy of the information provided in the registration form. In the event that the Buyer has submitted inaccurate data in the registration form, the Seller shall not be liable for any consequential consequences.
11.2 The Buyer is responsible for all actions taken through the Web Store.
11.3 The Buyer is responsible for disclosing its registration details to third parties. In the event that a third party uses the services of SIA Lauvas tēja using the Buyer’s registration details, the Seller will treat such person as the Buyer.
11.4 Seller is exempt from any liability that may result in a loss if Buyer fails to read these Terms, despite Seller’s recommendations and Buyer’s obligations, although he/she is provided with such opportunity.
11.5 In the event that the Web Store contains links to the websites of other companies, organizations or individuals, the Seller shall not be liable for the information contained therein or their operation. The Seller does not control and is not the representative of such companies and persons.
11.6 In the event of loss, the guilty party shall indemnify the other party for all direct damages.
12. Coupon
12.1 The coupon is a combination of letters and/or numbers that you can use to get discounts on your purchase or order when shopping at lauvasteja.lv
12.2 Coupons can be obtained from Ltd “Lauvas tēja” by e-mail, SMS or social networks.
12.3 The coupon code must be entered in the shopping cart section: Shopping Cart Coupon Code.
12.4 The coupon code must be entered exactly as it was received.
12.5 Coupon codes are given an expiration date as stated at the time of issue.
12.6 Only one coupon code can be used per purchase.
12.7 The coupon code can be given as an interest rebate, a certain cash discount, or a free delivery.
12.8 “Lauvas tēja” Ltd. reserves the right not to grant a discount in case of suspected misuse or acquisition of discount codes.
13. Information exchange
13.1 The Seller shall send all notices to the email address specified on the Buyer Registration Form.
13.2 The Buyer sends all notices and inquiries to the Online Store via the contact information in the Contacts.
14. Information and content on this Website
14.1 All information and content available on this Website, including, but not limited to trademarks,
logotypes, service marks, text, graphic signs, button icons, images, sound record clips, data
summaries and layout (all hereinafter referred to as – the Content) shall be the property of
SIA “LAUVAS TĒJA” and it shall be protected by the laws of the Republic of Latvia and other
international laws in relation to the protection of intellectual property, including laws governing
the use of copyrights and trademarks. Use of trademarks owned by us in any form, regardless of
purposes, without an explicit written permit, shall be prohibited.
15. Final terms and conditions
15.1 The relations arising from these Terms shall be governed by the laws of the Republic of Latvia.
15.2 Any and all disputes arising out of the implementation of these Terms shall be resolved by negotiation. In the event of such negotiations being unsuccessful, the dispute shall be resolved in accordance with the procedure specified in the legislation of the Republic of Latvia.
